Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

The collaboration will combine NTT Data’s expertise in cloud transformation, cloud-native modernization, and agentic AI with the scale and development of AWS services. The duo are targeting ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal (LON: PCIP), announced today that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. This designation verifies that ...

American Tower's CoreSite launches native 400G AWS Direct Connect in Chicago to support high-bandwidth workloads and process ...

Amazon Web Services (AWS) has announced the launch of Amazon Connect, a self-service cloud-based contact centre service which aims to make customer service easier and cheaper for businesses. The ...

Nationwide will have access to artificial intelligence-powered tools to help staff in their everyday interactions with its ...

Nationwide already runs key services on AWS, including Amazon Elastic Kubernetes Service to manage applications and Amazon ...