eWeek

AWS Goes Big with Contact Center Intelligence

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...
No Jitter

AWS Delivers AI Services for Contact Center Partners

In a blog post, AWS announced AWS Contact Center Intelligence (AWS CCI) solutions. AWS CCI is described as a combination of services that empower companies to integrate AI into contact centers. While ...
techtarget

AWS contact center AI services expand to Salesforce, Avaya

For contact center technology buyers, the market just got more complicated -- yet more open. Companies that compete with Amazon Connect contact center as a service (CCaaS) can now plug AWS Contact ...
Business Wire

AWS Announces Contact Lens for Amazon Connect, a New Machine Learning-Powered Analytics Capability for Customers to Better Assess Call Contacts

SEATTLE--(BUSINESS WIRE)--Today at AWS re:Invent, Amazon Web Services Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced AWS Contact Lens, a set of capabilities for Amazon Connect enabled by ...
No Jitter

AWS Contact Center Day: Customers Swap Stories

Amazon Web Services (AWS) this week dedicated a half-day virtual event to my favorite topic, contact center. First announced at Enterprise Connect in 2017 (I never tire of saying that!), Amazon ...
Business Wire

AWS Is Preferred Cloud Provider for Genesys Cloud Customer Experience and Contact Center Platform

SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an ...