It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon processes returns and refunds.

Amazon is refunding nearly $1 billion to customers - are you eligible?

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...