Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible system that decides whether that item will be resold, donated, dismantled, or ...

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...

Facepalm: Amazon has flagged the Microsoft Surface Laptop 7 as a "frequently returned item," advising potential buyers to thoroughly research the product and check customer reviews before purchasing.