Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...

Amazon.com Inc. has reached a settlement, which plaintiffs counsel estimates to total $1 billion, in consumer fraud class ...

It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon processes returns and refunds.

We’ve all been there, making what feels like a hundred Amazon returns. While the process is usually straightforward, misplacing the QR code or not having it ready when you need it is a nightmare.

Kohl’s has been an easy drop-off point for items that had to be returned to Amazon. But that may be coming to an end. The company confirmed in a statement that it was “conducting a test” at certain ...

Aimed at convenience, a Modesto-based grocery store chain has partnered with Amazon to roll out a program allowing customers to make returns during their shopping trip. The Save Mart Companies has ...

Amazon wants its customers to have an easy shopping experience by offering an extended return window this holiday season. Most items ordered between Nov. 1 and Dec. 31 can be returned through Jan. 31, ...