Apple Store creator Ron Johnson skipped computer stores and modeled Apple's on the Ritz-Carlton. The hotel bar became the Genius Bar. Who should your CX copy?
Apple's slow-walk of store refurbishment to the new "standard" is getting a boost, with Genius Bar, pickup table, and Avenue updates on the way to more stores, faster. Apple retail sales efforts focus ...
A new book from the creator of the Apple Store explains how he convinced Jobs he was trying to solve the wrong problem.
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