There's lots to like about Avaya's announcement today around its mid-size contact center offer. There's lots to like about Avaya's announcement today around its mid-size contact center offer, Contact ...

Cisco has released security updates to patch a critical vulnerability in the Unified Contact Center Express (UCCX) software, which could enable attackers to execute commands with root privileges.

Cisco this week announced the Customer Journey Solutions 12.0 release for its on-premises and hosted contact center offerings, bringing a slew of enhancements touching the customer experience; agent, ...

UTSA Tech Solutions offers advanced contact center solutions to manage high volumes of calls, whether for departmental use or university-wide support. Contact Center Express (CCX) integrates ...