Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

There’s nothing worse than a bad customer experience. In fact, 66 percent of customers say that a bad experience can actually ruin the rest of their day. And whether or not we’d like to admit it, most ...

During the first few months of the pandemic, contact centers were flooded with a deluge of customer inquiries. Meanwhile, COVID-19-related challenges including employee illness, social distancing ...

Author’s note: Please note that I have no business affiliation with the company featured in this post. This information is based solely on my personal experience. Customer service used to be just that ...

The need to engage with customers is largest when their needs are highest. Companies, including utilities, need to build a reservoir of trust and goodwill that will remain intact in the short and long ...