Houston Chronicle

Customer Service Skills for the Help Desk Professional

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...
Forbes

The Largest Gathering Of Customer Service Professionals In The World

Last month more than 3,000 customer service practitioners and suppliers (vendors) to the customer service and support industry met in Las Vegas for the 25th anniversary of CCW (Customer Contact Week), ...
Nasdaq

ICMI’s State of the Contact Center 2024 Report Finds 55% of Customer Management Professionals Expect Compensation Increases in the Next 12 Months

SAN FRANCISCO--(BUSINESS WIRE)-- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils ...
ZDNet

The most important customer service qualities in the next normal: Expertise, empathy, and speed

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...
Business Wire

Dialpad’s “The State of AI at Work” Report Reveals 70% of Sales and Customer Service Professionals Don’t Fear That AI Will Steal Their Job

Key findings from 1,000+ US-based customer service and sales representatives provides valuable insights about the adoption rates, perceived benefits, barriers, and attitudes toward AI in the workplace ...