Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. Did you know that active listening is considered a top ...

Brush up on your listening skills with these phrases to help others feel heard. We talked to experts on the best active listening phrases and body language to use to show people you are really ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

The four love languages are ways to communicate the affection and care we have towards other people. Content creator Priscilla Zhou put forward a theory that, much like love languages, there are also ...

For years, smartphone users have suspected that their devices were eavesdropping on their conversations to serve targeted ads. Now, recent revelations suggest these concerns could be justified. A ...

C-suite leaders don't always know what's going on at the lower level of the organization. This is how they change that reality. New leaders fail if they don’t listen to their teams. Here’s a ...

More than one intelligent person has quipped that money (or math) makes the world go 'round. But in reality, it's communication that makes this little blue marble spin. Just about everything that ...

Most people can vividly remember a moment in their life when they felt very deeply heard and understood by another—perhaps by a friend or partner, therapist or teacher, family or community member. On ...

You've had the worst day of your life and you need to word-vomit all your feelings. Your dad won't pick up the phone. Shoot. Mom? Nope. Best friend? Nothing. Therapist? If you only had an appointment.

What does active listening in relationships look like? As I sit in my office while the rain comes down, I contemplate the complexities of human nature and wonder about relationships. Why do some have ...