SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2024 Gartner® Magic Quadrant™ for ...

Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced that Trademark Global, an eCommerce company offering products across multiple categories, is using ...

Genesys says it has contained a cyberattack that resulted in unauthorized access and theft of data from its LMS and CRM environments.

SAN FRANCISCO & COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology ...

Today, Genesys revealed long-awaited journey management features and previewed a bevy of others to come to its contact center platform, including some powered by generative AI, for its Genesys Cloud ...

Modivcare, a provider of non-emergency medical transportation, remote monitoring, and personal in-home care, is transforming support for its 34 million members with Genesys Cloud. The contact center ...

Tokyo and Kawasaki, Japan, Feb 6, 2026 - (JCN Newswire) - - Genesys(R) Cloud Services, Inc. (Headquarters: Minato-ku, Tokyo; President: Paul Ito Ricci, hereinafter Genesys), a global cloud leader in ...

Genesys, a global leader in AI-powered experience orchestration, announced today that it has secured a $1.5 billion investment from Salesforce and ServiceNow. Each company will contribute an equal ...

Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced its position as a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) 1 ...

NASHVILLE, Tenn., September 10, 2025--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today at Xperience 2025, announced it has been named a Leader in the ...

The company believes its consistent recognition reinforces the Genesys Cloud platform’s ability to orchestrate seamless, AI-powered customer and employee experiences in the agentic era NASHVILLE, Tenn ...