AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

U.S. federal agencies positioned to move to the cloud securely with leading cloud customer experience orchestration platform from Genesys SAN FRANCISCO, July 6, 2023 /PRNewswire/ -- Genesys®, a leader ...

IBM and Genesys: Enabling Speech Self-Service IBM is working with Genesys to enable IBM's WebSphere Voice Server, WebSphere Voice Application Access and WebSphere Studio Voice Toolkit for the Genesys ...

"Agentic AI is moving customer experience from assisted engagement to governed execution," said Glenn Nethercutt, executive ...

Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities.

SAN FRANCISCO, July 6, 2023 /PRNewswire/ -- Genesys®, a leader in AI-powered experience orchestration, has achieved Federal Risk and Authorization Management Program (FedRAMP®) authorization at the ...