MetroHealth has increased patients’ refill retention rate from 35% to 80% — thanks to a few shifts in its operating model. Ryan Mezinger, RPh, MetroHealth System’s senior vice president and chief ...

Tricare has begun letting its users add caregivers to their online Express Scripts pharmacy accounts, a move that could help patients who are less internet-savvy navigate the refill process and not ...

A continuing issue for pharmacy patients at the Raymond W. Bliss Army Health Center, or RWBAHC, is the difference between a prescription refill and a renewal. A patient visits a provider at RWBAHC, ...

For several years, I have used a pharmacy in my neighborhood. My pharmacy is one branch store of a large familiar chain. To confer with a pharmacist in person or by phone, it can mean a long wait.