35% of consumers complained that contact center agents gave different answers for the same question and 35% said they didn’t even know the answer 3. State of Agent Experience Report 2022 (Source: ...
Since customers are not loyal by nature, customer service representatives need to master the art of retaining them. Research has shown that people base their buying decisions on emotion. A sales ...
PUNE, Oct. 16, 2023 (GLOBE NEWSWIRE) -- "Telco Customer Experience Management Market Size 2023" with analysis of such parameters i.e. industry growth drivers, supply and demand, risks, market ...
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