A 16-year-old driver loses control of a vehicle and strikes a tree, his side airbag doesn’t deploy, he hits his head on the B ...

A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures (SOP). Beyond training, an SOP manual gives existing ...

With an eye on streamlining processes and instituting formal procedures, small businesses can develop policy and procedure manuals to fit their needs. Policy and procedure manuals serve a much larger ...

In this situation we have a customer who has called for service on their gas furnace, and the description of the problem is “no heat at all.” The customer also reports that this is the first time they ...

Your troubleshooting situation this month involves an 80% single stage gas furnace that has been in service approximately seven years. When you respond to the customer’s complaint of “no heat,” you ...