Virgin Media O2 creates Newcastle team to tackle repeat customer calls

Virgin Media O2 has established a 150-strong customer service team in Newcastle dedicated to handling repeat contacts, as the ...
Light Reading

Virgin Media O2 sparks team focused on 'complex' customer support

Virgin Media O2, as part of its ongoing customer service transformation activity, has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support ...
The Fast Mode

Virgin Media O2 Launches Newcastle Customer Hub to Improve First-Time Resolution

Virgin Media O2 has launched a new customer hub in its Newcastle office comprising 150 agents dedicated to handling and resolving queries from repeat callers, driving further improvements in ...
Advanced Television

Virgin Media O2 opens customer hub in Newcastle

Virgin Media O2 has launched a new customer hub in its Newcastle office comprising 150 agents dedicated to handling and resolving queries from repeat callers, driving further improvements in ...
Cisco

How Virgin Media O2 differentiates with customer experience

How Virgin Media O2 differentiates with customer experience See how Virgin Media O2 uses Cisco ThousandEyes to deliver enhanced customer services powered by real-time insight into home connections and ...
Tech Digest

O2’s ‘Blue Mondays’ aims to boost customer spirits with weekly rewards

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to all ...