How to support vulnerable customers as a technology leader

With rising utility bills and the increasing cost of living, consumers need more support than ever—especially the most ...
diginomica

How the Vulnerability Registration Service is using Pega to help organizations better support vulnerable customers

The Vulnerability Registration Service, a cross-sector database holding one million records of vulnerable individuals, has ...
Digital Journal

AI can boost service for vulnerable customers

Research shows disinformation about climate change is common online - Copyright AFP Daniel MIHAILESCU Research shows disinformation about climate change is common ...
JD Supra

Good job, but keep going: UK FCA’s review of vulnerable customer treatment

During 2024, the Financial Conduct Authority (FCA) carried out a review of firms’ treatment of customers in vulnerable circumstances. After a lengthy and detailed review, the FCA published its ...
Science Daily

AI can boost service for vulnerable customers

Artificial intelligence has become the Swiss Army knife of the business world, a universal tool for increasing sales, optimizing efficiency, and interacting with customers. But new research explores ...