In a room full of agentic AI promises, Operata delivers the observability to know if any of it is actually working.

Genesys has expanded its Cloud platform with governance-focused AI capabilities, including enhanced orchestration tools, configurable messaging sessions, and high-volume analytics queries. The April ...

In a move that underscores its commitment to AI-powered customer experience innovation, Genesys announced Genesys Cloud AI Studio on June 25, 2025. This new AI command center is described by the ...

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the Genesys Cloud™ platform reached nearly $1.9 billion annual recurring revenue ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: ...

Today, C1, a global leader in technology solutions engineered for outcomes, announced recognition as a 2025 Expansion Partner of the Year by Genesys®, a global cloud leader in AI-Powered Experience ...

EXLS], a global data and AI company, announced, it has been named the 2025 New Partner of the Year by Genesys ®, a global cloud leader in AI-Powered Experience Orchestration. The Genesys Partner of ...

Genesys highlighted several customers, including a large financial institution in Brazil, Banco Bradesco, which used Genesys Cloud to reduce its cost to serve by 30%. By using CX Cloud from Genesys ...

Leading fintech consortium Qi of multi-sector companies, has announced a major transformation of its customer experience system through the integration of advanced Generative AI and Cloud technology ...

Modivcare, a provider of non-emergency medical transportation, remote monitoring, and personal in-home care, is transforming support for its 34 million members with Genesys Cloud. The contact center ...

Genesys, a customer experience orchestrationsolutions provider, today launched Genesys Cloud Social to help organizations use social media channels to learn more about their customers and engage with ...