DISCLAIMER: Spiffs are not appropriate for every store, but can add a sense of excitement to the sales process for some. It ...

Ask — Pose a relationship or selling-specific question. Listen — Really listen. Look them in the eye. When a client is ...

If you’re ready to strengthen your diamond business in 2026, this webinar is for you. In this essential presentation, industry leaders Asaf Herskovitz, CEO of GN Diamond, and renowned sales trainer ...

In INSTORE's current Real Deal scenario, jewelers weigh in on an advertising promise gone very, very wrong. Now it's your ...

Jewelers for Children has named Michael Lerche and J.K. Symancyk as honorees at its annual Facets fundraising event, set for ...

A damaged label shouldn’t mean a mystery package. One jeweler’s emphatic reminder to anyone who ships.

So ... is anybody on your customer list celebrating a 19th anniversary?

These sneaky, parent-approved words smuggle judgments into every performance review. Try to catch yourself — and others — ...

ASK JEWELERS how to sell diamonds today and you’d expect to hear about clarity grades and certification. Instead, what comes ...

Brain Squad jewelers reveal what moved in January — and nearly half report sales were up.

Owner Dave Rabellino and jeweler-welder Kevin O'Neill stripped the 1903 building to the studs and rebuilt it themselves.

INHORGENTA 2026 has officially opened with a celebratory kick-off from February 20 to 23, the Munich exhibition grounds.