The Prince George’s County, Maryland, nonprofit organization mired in controversy over whether or not its connections with an ...

The attack disabled an agency’s call center run by Senture, a government contractor.

Macro Environment and Background from 2026 to 2030The Japanese contact center and BPO industry is facing its greatest ...

Aurora Mobile Limited (NASDAQ: JG), a leading global provider of customer engagement and marketing technology services, today announced that its enterprise-grade AI agent platform, GPTBots.ai, has ...

Lambdin, a San Rafael resident, was stabbed at a business in the city’s Northgate One shopping center, the Marin County ...

It’s the first Friday without Skill Games in the Commonwealth, and business owners tell Channel 11 they are already noticing ...

San Jose is trying to rein in the facilities with targeted rules on power, water and noise rather than an outright ban ...

Finding treatment for alcohol use can be overwhelming, with options such as detox, intensive outpatient care, partial ...

HERSHEY, Pa. (WHTM) — Penn State Hershey Medical Center briefly enacted measles safety protocols late last night. The ...

For several students, Hillsdale Contact Center became the setting of their love story. Senior and Whitley Residence head RA Nolan Lazuka met his fiance, sophomore McIntyre Residence RA Grace Torsch ...

A newly obtained 911 call reveals the moments leading up to a Wayne County Detention Center inmate being rushed to the ...

New research from SuccessKPI and CMSWire evaluates contact centers across 7 benchmarking areas for a holistic view of how ...