The Prince George’s County, Maryland, nonprofit organization mired in controversy over whether or not its connections with an ...

A Department of Transportation safety agency contact center was temporarily taken offline after a government contractor was ...

Macro Environment and Background from 2026 to 2030The Japanese contact center and BPO industry is facing its greatest ...

Lambdin, a San Rafael resident, was stabbed at a business in the city’s Northgate One shopping center, the Marin County ...

It’s the first Friday without Skill Games in the Commonwealth, and business owners tell Channel 11 they are already noticing ...

Greenville County EMS announced its MedCom dispatch center has been named 911 Call Center of the Year.

San Jose is trying to rein in the facilities with targeted rules on power, water and noise rather than an outright ban ...

Finding treatment for alcohol use can be overwhelming, with options such as detox, intensive outpatient care, partial ...

For several students, Hillsdale Contact Center became the setting of their love story. Senior and Whitley Residence head RA Nolan Lazuka met his fiance, sophomore McIntyre Residence RA Grace Torsch ...

New research from SuccessKPI and CMSWire evaluates contact centers across 7 benchmarking areas for a holistic view of how ...

At Lake County 911 in Indiana, an AI call taker named "AVA" has handled more than 35,000 calls within just months.