Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

SaaS provider says layoffs target non-revenue roles as it retools priorities, with costs weighing heavily on near-term ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Discover the best customer identity and access management solutions in 2026. Compare top CIAM platforms for authentication, ...

As agents act on behalf of brands, marketing leaders must help design the passports that define acceptable behavior.

Discover how customer-driven pricing sets prices based on perceived value and its impact on e-commerce, affecting consumer choices and competitive strategy.

Cohesive brand messaging is foundational to a marketing strategy and plays a defining role in whether the chosen tactics ...

The Shapiro Administration is improving PennDOT facilities to make government more accessible for Pennsylvanians. The ...

Hackers stole email addresses and other personal information from 1.4 million accounts after breaching the systems of ...

Nearly two dozen Driver License Centers statewide have been overhauled, including the one in Carlisle. PennDOT said it renovated 23 centers to modernize facilities and improve customer service. “We ...

The BBB warns consumers about common Valentine's Day flower scams. Learn how to spot fake florists and protect yourself from ...

The Hidden Disabilities Sunflower scheme (where people can wear a sunflower lanyard, sticker or card to subtly tell branch ...