As streaming continues to dominate the film and TV industry, many Gen Z movie watchers are opting out and choosing physical ...

Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

The curtain is finally coming down on Netflix's once-iconic DVD-by-mail service, a quarter-century after two Silicon Valley entrepreneurs came up with a concept that obliterated Blockbuster video ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Add Yahoo as a preferred source to see more of our stories on Google. When you buy through our links, Business Insider may earn an affiliate commission. Learn more As one of the world's largest ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

When Netflix launched as a DVD rental service in 1998, that was its most effective pitch to potential customers — an unmistakable reference to the thing that people hated the most about Blockbuster.

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Netflix officially said goodbye to its DVD rental service. The multibillion-dollar streaming service announced it has shipped its final DVD on Friday, Sept. 29, marking the end of the company’s ...

The curtain is finally coming down on Netflix's once-iconic DVD-by-mail service, a quarter century after two Silicon Valley entrepreneurs came up with a concept that obliterated Blockbuster video ...