Optimización de la gestión de servicios: marcos y métricas
7:44
YouTubeJuan Martin Barrientos Lorusso
Optimización de la gestión de servicios: marcos y métricas
principios y herramientas fundamentales para establecer un soporte de tecnología de la información (TI) y un servicio al cliente óptimos. Se subraya la necesidad de una estructura de soporte escalonada, típicamente de L0 (autoservicio) a L3 (soporte experto), y se diferencia el rol reactivo de la mesa de ayuda (help desk) del enfoque ...
1 day ago
ITIL Certification
ITIL 4 Foundation Complete Course | ITIL For Beginners |ITIL Certification Training | Simplilearn
52:02
ITIL 4 Foundation Complete Course | ITIL For Beginners |ITIL Certification Training | Simplilearn
YouTubeSimplilearn
741.5K viewsFeb 5, 2021
What is ITIL® v4? ITIL® Certification Explained | ITIL® Foundation Training | Edureka
5:56
What is ITIL® v4? ITIL® Certification Explained | ITIL® Foundation Training | Edureka
YouTubeedureka!
163.6K viewsSep 27, 2019
What is ITIL? | Introduction To ITIL Foundation Training | ITIL 4 Foundation Training | Simplilearn
11:59
What is ITIL? | Introduction To ITIL Foundation Training | ITIL 4 Foundation Training | Simplilearn
YouTubeSimplilearn
370.2K viewsSep 20, 2019
Top videos
AWS AI League | Amazon Web Services
1:19
AWS AI League | Amazon Web Services
YouTubeAmazon Web Services
29 views3 days ago
America's Rail Infrastructure Is Absolutely WILD - Here's Why
8:51
America's Rail Infrastructure Is Absolutely WILD - Here's Why
YouTubeimperatur
38.2K views1 week ago
Transform Your Customer Experience with Amazon Connect | Amazon Web Services
1:35
Transform Your Customer Experience with Amazon Connect | Amazon Web Services
YouTubeAmazon Web Services
64 views3 days ago
ITIL Service Management
ITIL In 1 Minute | What Is ITIL? | ITIL Tutorial For Beginners | ITIL Foundation | Simplilearn
1:18
ITIL In 1 Minute | What Is ITIL? | ITIL Tutorial For Beginners | ITIL Foundation | Simplilearn
YouTubeSimplilearn
380.5K viewsSep 23, 2021
ITSM & ITIL Explained Simply | Beginner’s Guide
17:52
ITSM & ITIL Explained Simply | Beginner’s Guide
YouTubeknewget
47K views11 months ago
🔥 ITIL Training Course 2026 | ITIL V4 Foundation Training | ITIL 4 Foundation | Simplilearn
54:45
🔥 ITIL Training Course 2026 | ITIL V4 Foundation Training | ITIL 4 Foundation | Simplilearn
YouTubeSimplilearn
171.6K viewsMay 13, 2023